- Fax
- N/A
- Title
- Professor Emeritus of Management
- Department
- Management
- Location
- Dillard College of Business Administration
- Room
- 261
| Institution | Degree | Graduation Date |
|---|---|---|
| University of North Texas | Ph.D., Personnel-Industrial Relations | 1969 |
| University of Texas at Austin | M.B.A., Business Administration | 1965 |
| University of Texas at Arlington | B.B.A., Business Administration and Economics | 1963 |
| Employer | Position | Start Date | End Date |
|---|---|---|---|
| Midwestern State University | Chair of Management and Marketing | 05/11/1999 | 05/11/2021 |
| University of Southern Mississippi | Adjunct Faculty | 05/11/1994 | 05/11/2021 |
| Tech de Monterrey | Adjunct Faculty | 05/11/1992 | 05/11/2021 |
| Midwestern State University | Professor of Management | 05/11/1990 | |
| Midwestern State University | Assistant Professor of Management | 05/11/1969 | 05/11/1975 |
| Midwestern State University | Associate Professor of Management | 05/11/1969 | 05/11/1990 |
| Midwestern State University | Coordinator of Management | 05/11/1969 | 05/11/1998 |
| Denton State School | Assistant Personnel Manager | 05/11/1968 | 05/11/1969 |
| University of North Texas | Doctoral Teaching Fellow and Research Fellow | 05/11/1965 | 05/11/1968 |
Refereed Articles
Bultena, C., Tilker, K., & Ramser, C. (in press, 2022). Mediation Metrics II: Dealing with Errant Zoom Styles in Virtual Mediation. Southern Journal of Business and Ethics.
Chou, S. Y., Barron, K., & Ramser, C. (2022). Helicopter helping in the organization: Its conceptualization, key characteristics, and possible antecedents and consequences. International Journal of Organization Theory and Behavior, 25 (1/2), 1-21.
Ramser, C. (in press, 2022). Feeling being helped today, but not tomorrow? Receipt of help conceptualization, scale development, and nomological validation. Employee Responsibilities and Rights Journal.
Chou, S. Y., Luo, J., & Ramser, C. (in press, 2022). Influence of COVID-19 on student campus ratings: A sentiment analysis. Journal of Applied Research in Higher Education.
Chou, S. Y., & Ramser, C. (in press, 2022). Narcissists going above and beyond? The role of perceived negative inequity and self-enhancement motivation. Personnel Review.
Chou, S. Y., Bove, F., & Ramser, C. (2021). I resent that I have helped you! A qualitative study of sources and consequences of resentment of helping. Employee Responsibilities and Rights Journal, 33 (3), 213-232.
Chou, S. Y., Barron, K., Ramser, C., & Smalley, J. A. (2021). Incorporating organizational citizenship behavior into business process reengineering: A theoretical model. International Journal of Business Excellence, 25 (1), 21-35.
Chou, S. Y., Bove, F., Ramser, C., & Han, B. (2021). Millennials as organizational citizens: Conceptualization and measurement development. Journal of Social Psychology, 161 (5), 632-651.
Chou, S. Y., & Ramser, C. (in press, 2021). Feeling being helped today, but not tomorrow? Receipt of help conceptualization, scale development, and nomological validation. Employee Responsibilities and Rights Journal.
Chou, S. Y., Ramser, C., & Barron, K. (in press, 2021). When silence is golden? Virtuous silence in the organisation: Its conceptualisation, key characteristics, and values. International Journal of Business Governance and Ethics.
Chou, S. Y., Barron, K., & Ramser, C. (2021). Helping coworkers only when I have more? Integrating social comparison, attribution and conservation of resources theories. Management Research Review, 44 (7), 1012-1208.
Chou, S. Y., Luo, J., & Ramser, C. (2021). High-quality vs. low-quality teaching: A text-mining study to understand student sentiments in public online teaching reviews. Journal of International Education in Business, 14 (1), 93-108.
Chou, S. Y., & Ramser, C. (in press, 2021). Understanding the Costs of Interpersonal Helping and Governing Mechanisms: An Application of Transaction Cost Economics Theory. Journal of Economic and Administrative Sciences.
Chou, S. Y., Ramser, C., Chang, T., & Han, B. (2020). Emergence of interpersonal helping in times of crises: A cross-level, theoretical model of prosperity and eradication of interpersonal helping in the organization. Management Decision, 58 (10), 2257-2273.
Bultena, C., Ramser, C., & Tilker, K. (2019). Mediation Madness V: Misfit Mediators. Southern Journal of Business and Ethics.
Chou, S. Y., & Ramser, C. (2019). A multilevel model of organizational learning: Incorporating employee spontaneous workplace behaviors, leadership capital, and knowledge leadership. The Learning Organization, 26 (2), 132-145.
Chou, S. Y., Ramser, C., & Chang, T. (2019). When is helping considered helping? The recipient's view of helping during the stages of receiving help. International Journal of Organization Theory and Behavior, 22 (1), 79-95.
Chou, S. Y., & Ramser, C. (2019). Becoming motivated to be a good actor in a student project team: A theoretical investigation of student citizenship behavior and the use of peer evaluations. Journal of International Education in Business, 12 (1), 65-79.
Bultena, C., Ramser, C., & Tilker, K. (2018). Mediation Madness IV: Truth, Lies, and Mediation. Southern Journal of Business and Ethics.
Bultena, C., Tilker, K., & Ramser, C. (2018). Mediation Madness III: Managing Microwave Mediation. Southern Journal of Business and Ethics.
Bultena, C., Ramser, C., & Tilker, K. (2016). Mediation Madness II: Dealing With Destructive Emotions. Southern Journal of Business and Ethics.
Tilker, K., Bultena, C., & Ramser, C. (2016). Mediation Madness II: Dealing with Destructive Emotions. Southern Journal of Business and Ethics.
Tilker, K., Bultena, C., & Ramser, C. (2015). Mediation Madness: Dealing with Bullies in Mediation. Southern Journal of Business and Ethics, 7, 50.
Bultena, C., Ramser, C., & Tilker, K. (2015). Mediation Madness: Dealing With Bullies in Mediation. Southern Journal of Business and Ethics.
Ramser, C., Bultena, C., & Tilker, K. (2014). Fighting Futility V: Use and Misuse of Influence in Mediation.
Southern Journal of Business and Ethics.
Bultena, C., Ramser, C., & Tilker, K. (2013). Fighting Futility IV: Dealing with Defensiveness in Mediation. Southern Journal of Business and Ethics, IV (2013), 19-39.
Bultena, C., Ramser, C., & Tilker, K. (2013). Fighting Futility IV: Dealing with Defensiveness in Mediation. Southern Journal of Business and Ethics.
Bultena, C., Ramser, C., & Tilker, K. (2012). Fighting Futility III: Dealing with Difficult People in Mediation. Southern Journal of Business and Ethics.
Bultena, C., Ramser, C., & Tilker, K. (2011). Fighting Futility II: More Tools for Mediation Success. Southern Journal of Business and Ethics.
Bultena, C., Ramser, C., & Tilker, K. (2010). Fighting Futility: Tools for Mediation Success. Southern Journal of Business and Ethics, 2 (1), 64-73.
Ramser, C. D., Wilson, Phil. H., Shao, C. Y. , & Sager, J. K. (2008). The Influence of Sales Trainee Expectations on Selected Selling Outcomes. Midwestern Business and Economic Review.
Ramser, C. & Tilker, K. (2007). Mediation: A Window and a Matrix. Midwestern Business and Economic Review.
Ramser, C. (2007). Mediation: Dynamics and Applications. Conflict Resolutions & Negotiation Journal, 2007 (1), 36 44.
Ramser, C. & Shao, C. (2005). The Influence of Appropriate Service-Contact-Personnel Dress on the Dimensions of Customer Expectations of Service Quality. Southwest Business and Economics Journal, 14, 1-11.
Ramser, C. & Shao, C. (2004). Attitude Toward the Appropriateness of Service-Contact Personnel Dress. Southwestern Business Administration Journal, 4 (1), 1-11.
Ramser, C. & Tilker, K. (2004). Mediation: Opening the Window. Alternative Resolutions: Newsletter of the State Bar of Texas, 14 (3).
Refereed Proceedings
Full Paper
Ramser, C. & Tilker, K. (in press, 2005). Mediation: A Window and a Matrix. Southern Academy of Legal Studies in Business.
Presentation of Refereed Papers
National
Bultena, C., Ramser, C., & Tilker, K. (2011). Fighting Futility II: More Tools for Mediation Success. Southern Academy of Legal Studies in Business, San Antonio, TX, United States of America.
Ramser, C., Tran, E., Shao, C., & Wilson, P. (2006, November). The Influences of Brand Differential on Motivation to Conform to the Norm of Purchasing Manufacturer Brand Products and the Purchase Intent of Store Brand Products . International Society of Business Disciplines Conference, Las Vegas, Nevada.
Ramser, C. & Tilker, K. (2006, October). Mediation: Dynamics and Applications. Minnesota State University/Franklin Publishing/Conflict Resolution and Negotiation Conference, Arlington, Texas.
Regional
Bultena, C., Ramser, C., & Tilker, K. (2010). Fighting Futility: Tools for Mediation Success. SAM International Business Conference, San Antonio, Texas.
Ramser, C. & Tilker, K. (2005, March). Mediation: A Window and a Matrix. Southern Academy of Legal Studies in Business, San Antonio, Texas.
Presentation of Non-Refereed Papers
Regional
Ramser, C. & Tilker, K. (2005, April). Mediation: Dynamics and Applications. Southwest Business Symposium, Edmund, Oklahoma.
Papers Under Review
Bultena, C., Ramser, C., & Tilker, K. (2010). "Fighting Futility: Tools for Mediation Success," Initial submission to Southern Journal of Business and Ethics.
Ramser, C. (2009). "Mediation Dynamics," Initial submission to Journal Of Conflict Resolution.
Working Papers
Ramser, C. (2010). "Mediation Success and Dale Carnegie" targeted for Franklin Business and Law Review Quarterly Journal.
Wilson, P. (2007). "Service Failure and Recovery by a Utility Company" targeted for The CASE Journal.
Ramser, C. & Shao, C. (2006). "The Styles of Crisis Management: A Cross Cultural Analysis of Individualism versus Collectivism" targeted for Journal Of Retailing And Consumer Services.
Other Research Activities
Contribution to Practice
2005: Special Projects or Assignments. Unpaid Consultancy for Stivers Consulting in Graham, Texas on Organizational and Human Resource Issues