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Dr. Charles Ramser

Fax
N/A
Title
Professor Emeritus of Management
Department
Management
Location
Dillard College of Business Administration
Room
261
Institution Degree Graduation Date
University of North Texas Ph.D., Personnel-Industrial Relations 1969
University of Texas at Austin M.B.A., Business Administration 1965
University of Texas at Arlington B.B.A., Business Administration and Economics 1963
Employer Position Start Date End Date
Midwestern State University Chair of Management and Marketing 05/11/1999 05/11/2021
University of Southern Mississippi Adjunct Faculty 05/11/1994 05/11/2021
Tech de Monterrey Adjunct Faculty 05/11/1992 05/11/2021
Midwestern State University Professor of Management 05/11/1990
Midwestern State University Assistant Professor of Management 05/11/1969 05/11/1975
Midwestern State University Associate Professor of Management 05/11/1969 05/11/1990
Midwestern State University Coordinator of Management 05/11/1969 05/11/1998
Denton State School Assistant Personnel Manager 05/11/1968 05/11/1969
University of North Texas Doctoral Teaching Fellow and Research Fellow 05/11/1965 05/11/1968

Refereed Articles 

Bultena, C., Ramser, C., & Tilker, K. (in press, 2011).  Fighting Futility II: More Tools for Mediation Success.  Southern Journal of Business and Ethics.  

Bultena, C., Ramser, C., & Tilker, K. (2010).  Fighting Futility: Tools for Mediation Success.  Southern Journal of Business and Ethics, 2 (1), 64-73.  

Ramser, C. D., Wilson, Phil. H., Shao, C. Y. , & Sager, J. K. (2008).  The Influence of Sales Trainee Expectations on Selected Selling Outcomes.  Midwestern Business and Economic Review.  

Ramser, C. & Tilker, K. (2007).  Mediation: A Window and a Matrix.  Midwestern Business and Economic Review.  

Ramser, C. (2007).  Mediation: Dynamics and Applications.  Conflict Resolutions & Negotiation Journal, 2007 (1), 36-44.  

Ramser, C. & Shao, C. (2005).  The Influence of Appropriate Service-Contact-Personnel Dress on the Dimensions of Customer Expectations of Service Quality.  Southwest Business and Economics Journal, 14, 1-11.  

Ramser, C. & Shao, C. (2004).  Attitude Toward the Appropriateness of Service-Contact Personnel Dress.  Southwestern Business Administration Journal, 4 (1), 1-11.  

Ramser, C. & Tilker, K. (2004).  Mediation: Opening the Window.  Alternative Resolutions: Newsletter of the State Bar of Texas, 14 (3).  

Refereed Proceedings 

Full Paper

Ramser, C. & Tilker, K. (in press, 2005).  Mediation: A Window and a Matrix.  Southern Academy of Legal Studies in Business.  

Presentation of Refereed Papers 

National

Bultena, C., Ramser, C., & Tilker, K. (2011). Fighting Futility II: More Tools for Mediation Success.   Southern Academy of Legal Studies in Business, San Antonio, TX, United States of America.

Ramser, C., Tran, E., Shao, C., & Wilson, P. (2006, November). The Influences of Brand Differential on Motivation to Conform to the Norm of Purchasing Manufacturer Brand Products and the Purchase Intent of Store Brand Products .   International Society of Business Disciplines Conference, Las Vegas, Nevada.

Ramser, C. & Tilker, K. (2006, October). Mediation: Dynamics and Applications.   Minnesota State University/Franklin Publishing/Conflict Resolution and Negotiation Conference, Arlington, Texas.

Regional

Bultena, C., Ramser, C., & Tilker, K. (2010). Fighting Futility: Tools for Mediation Success.   SAM International Business Conference, San Antonio, Texas.

Ramser, C. & Tilker, K. (2005, March). Mediation: A Window and a Matrix.   Southern Academy of Legal Studies in Business, San Antonio, Texas.

Presentation of Non-Refereed Papers 

Regional

Ramser, C. & Tilker, K. (2005, April). Mediation: Dynamics and Applications.   Southwest Business Symposium, Edmund, Oklahoma.

Papers Under Review 

Bultena, C., Ramser, C., & Tilker, K. (2010). "Fighting Futility: Tools for Mediation Success," Initial submission to Southern Journal of Business and Ethics.

Ramser, C. (2009). "Mediation Dynamics," Initial submission to Journal Of Conflict Resolution.

Working Papers 

Ramser, C. (2010). "Mediation Success and Dale Carnegie" targeted for Franklin Business and Law Review Quarterly Journal.

Wilson, P. (2007). "Service Failure and Recovery by a Utility Company" targeted for The CASE Journal.

Ramser, C. & Shao, C. (2006). "The Styles of Crisis Management: A Cross Cultural Analysis of Individualism versus Collectivism" targeted for Journal Of Retailing And Consumer Services.

Other Research Activities 

Contribution to Practice

2005: Special Projects or Assignments.  Unpaid Consultancy for Stivers Consulting in Graham, Texas on Organizational and Human Resource Issues